FAQ
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ORDERING
What does SMC sell?
SMC sells the leading industrial insulation systems for CUI (Corrosion Under Insulation) prevention. Our product lines include Precision Cut Aerogel Blanket, Reinforced Perlite Pipe Covering, Molded Perlite Fitting Covers, and PVC Cut & Curl Jacketing.
Where can I buy SMC product?
SMC typically sells through distributors. Please contact us at sales@smcindustries.com to determine the best way to purchase.
How do I submit an order?
Please contact us at sales@smcindustries.com (this is the best and recommended method) or via phone at 281.860.9950. We will send you a quotation for your approval and will then request your Purchase Order.
What do I need to know about placing an order?
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You can peruse list pricing and current availability here. Please note that SMC offers discount pricing: please contact our Customer Service Team for your project pricing at sales@smcindustries.com.
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If you need a custom or out-of-stock product, please contact our Customer Service Team at sales@smcindustries.com.
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Reinforced Perlite Pipe Covering and PVC Cut & Curl Jacketing must be ordered in full box quantities (see below).
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Aerogel Cut-to-Length or V-Groove products must be ordered in 5’ increments for XTE, XTF, and HPS materials and 4.75’ increments for Cryogel-Z.
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SMC will send a detailed confirmation that your order was processed including a ship date. Please review this for accuracy including delivery instructions.
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Do you offer discounts for large orders?
Yes, project pricing is available. Please contact our Customer Service Team at sales@smcindustries.com for details.
What are your payment terms?
0.5%/10 Net 30
Do you sell internationally?
Yes, please contact our Customer Service Team at sales@smcindustries.com for details.
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SHIPPING
How do you calculate shipping?
SMC will provide quoted prices from several preferred carriers using estimated dimensions and weights. If you prefer to use your own account, SMC can provide you with the best estimated dimensions and weights.
How do I calculate an order to fill a floor-loaded truck?
Our Customer Service Team will assist with this calculation using our shipping calculator. All Perlite Pipe & Fitting Covering truckloads are calculated in cubic footage. A full 53-foot trailer holds 3,600 cubic feet. The volume of all boxes should be as close to 3,600 cubic feet as possible.
What kind of discount do I get for ordering a floor-loaded truck?
In most cases, SMC provides free shipping on a Pipe & Fitting Cover floor-loaded truck that is filled with 3,600 cubic feet of boxes. If the load is palletized, in most cases SMC will cover 50% of the shipping cost.
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Can I pick up my order?
Yes, customers are able to pick up as needed. If you’d like to pick up your order, please indicate when placing your order and contact our Customer Service Team at sales@smcindustries.com to arrange
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PRODUCTS
How can I learn more about SMC products?
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Browse our website.
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Browse the Perlite Institute.
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Browse distributor websites.
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Schedule a plant tour or meeting with our Director of Business Development (see below).
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The National Insulation Association offers free educational courses.
I need a custom-specified product. Can you help me?
Yes, we are an industry leader in custom products. Please contact our Director of Business Development Brandon Kangas at bkangas@smcindustries.com with your request.
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Do your products contain asbestos?
Never, and we intentionally tint our perlite products gold to differentiate.
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Can I receive product samples?
Yes. Please request via our Director of Business Development Brandon Kangas at bkangas@smcindustries.com. Please allow 3-5 days for shipping if samples are need for meetings or shows.
Does SMC host plant tours?
Yes, at both our Texas and Pennsylvania locations. Contact our Director of Business Development Brandon Kangas at bkangas@smcindustries.com to schedule.
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Do you provide Safety Data Sheets (SDS)?
Absolutely, SDS sheets are available on our website under each product line. Additionally, SDS sheets are attached to the box for each Precision Cut Aerogel Blanket order.
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