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Products designed with your project in mind.

Frequently Asked Questions

ORDERING

SHIPPING

PRODUCTS

ORDERING

 

What does SMC sell?

SMC sells the leading industrial insulation systems for CUI (Corrosion Under Insulation) prevention.  Our product lines include Precision Cut Aerogel Blanket, Reinforced Perlite Pipe Covering, Molded Perlite Fitting Covers, and PVC Cut & Curl Jacketing.

 

Where can I buy SMC product? 

Please contact us at sales@smcindustries.com to determine the best way to purchase. 

 

How do I submit an order?

Please contact us at sales@smcindustries.com (this is the best and recommended method) or via phone at 281.860.9950.  We will send you a quotation for your approval and will then request your Purchase Order. 

 

What do I need to know about placing an order?

  • Please contact our Customer Service Team for your project pricing and availability at sales@smcindustries.com.

  • If you need a custom or out-of-stock product, please contact our Customer Service Team at sales@smcindustries.com.

  • Reinforced Perlite Pipe Covering and PVC Cut & Curl Jacketing must be ordered in full box quantities (see below).

  • Aerogel Cut-to-Length or V-Groove products must be ordered in 5’ increments for XTE, XTF, and HPS materials and 4.75’ increments for Cryogel-Z.

  • SMC will send a detailed confirmation that your order was processed including a ship date.  Please review this for accuracy including delivery instructions.

Do you offer discounts for large orders?

Project pricing is available. Please contact our Customer Service Team at sales@smcindustries.com for details.

 

What are your payment terms?

0.5%/10 Net 30

 

Do you sell internationally?

Yes, please contact our Customer Service Team at sales@smcindustries.com for details.

SHIPPING

 

How do you calculate shipping? 

SMC will provide quoted prices from several preferred carriers using estimated dimensions and weights. If you prefer to use your own account, SMC can provide you with the best estimated dimensions and weights.

 

How do I calculate an order to fill a floor-loaded truck?

Our Customer Service Team will assist with this calculation using our shipping calculator.  All Perlite Pipe & Fitting Covering truckloads are calculated in cubic footage. A full 53-foot trailer holds 3,600 cubic feet.  The volume of all boxes should be as close to 3,600 cubic feet as possible.

 

Can I pick up my order?

Yes, customers are able to pick up as needed.  If you’d like to pick up your order, please indicate when placing your order and contact our Customer Service Team at sales@smcindustries.com to arrange

 

PRODUCTS

 

How can I learn more about SMC products?

  • Browse our website.

  • Contact us today to ask specific questions regarding our product lines and experience in the industry.

 

I need a custom-specified product.  Can you help me? 
Yes, we are an industry leader in custom products. We are ready to work with your engineering team to design and customize a solution to fit your needs.

Do your products contain asbestos?

No. We also intentionally tint our perlite products gold to differentiate.

Does SMC host plant tours?
Yes. We provide our partners, end users, and other customers and stakeholders guided tours detailing our product lines and processes.

Do you provide Safety Data Sheets (SDS)?

SDS sheets are available on our website under each product line.  Additionally, SDS sheets are attached to the box for each Precision Cut Aerogel Blanket order.

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Education and Project Support

SMC Industries can provide product support and educational content based on our extensive experience in the mechanical insulation industry. Choose one of the below options to learn more.

Request a Quote for Material

Contact us today to request a quote for your next mechanical insulation project.

Audience Clapping

Lunch & Learn Presentation Request

We are happy to visit your office or facility to present you the latest information on SMC.

Online Workshop

Set Up a Personal Web Meeting

No time to wait for an in-person discussion? No problem! Let's meet virtually ASAP.

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